This policy explains how Premiere Production Group Ltd. (“The Scene Scout”, “we”, “us”) collects, uses, shares and protects personal information when you use thescenescout.com. We follow Canada’s federal privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), and the provincial privacy laws that apply to us. We’ve written it in plain language. If something is unclear, ask us.
1. Who we are and who to contact
The Scene Scout is operated by Premiere Production Group Ltd., 1220 Corporate Dr., Burlington, Ontario, Canada. We are responsible for the personal information we hold, including information handled for us by our service providers.
Our Privacy Officer handles privacy questions, requests and complaints. Contact them at eric@premierepg.ca.
2. What we collect
- Account details: your name, email address, phone number, role (property owner or production) and password. Passwords are stored in scrambled form.
- Production account requests: information you give us so we can verify that you work in film, TV, commercial or photo production, such as your name, company, role and production.
- Listing information (owners): the property’s address, description, features, availability, photos, and your contact details. Photos and scans can also show personal belongings or people, so please see section 5.
- 3D scans and imagery: if you arrange a 3D scan of your property, we hold the scan files.
- Inquiries and messages: what you send us or send to another user through the site.
- Location: if you use “Locate Me”, your device’s approximate location, which we use to show nearby listings.
- Technical information: your IP address, browser and device type, the pages you view, and cookies. See our Cookie Notice.
- Preferences: whether you’ve agreed to receive marketing emails.
3. Why we use it
- to create and manage accounts, and to review production account requests;
- to review, publish and manage listings;
- to control who can see addresses and 3D scans (section 5);
- to connect owners and productions when there is an inquiry;
- to answer questions and provide support;
- to keep the site secure and to prevent fraud and misuse;
- to understand how the site is used and improve it;
- to send service emails about your account or inquiries;
- to send marketing emails, only if you’ve agreed;
- to meet our legal obligations.
We do not sell your personal information.
4. Your consent
By creating an account, submitting a listing or sending an inquiry, you consent to us collecting, using and sharing your information as described in this policy. You can withdraw your consent at any time, subject to legal and contractual limits, by contacting us. If you withdraw consent, we may not be able to keep providing some services.
5. How listings, addresses and 3D scans are shown
Protecting property owners is central to how The Scene Scout works.
| Information | Who can see it |
|---|---|
| Listing photos and general details | Anyone visiting the site |
| Exact address | Not shown on the site. We share it with a production only after you have agreed to move forward with that production. |
| Owner contact details | Not shown on the site. We share them only as needed once you’ve agreed to move forward. |
| 3D scans | Not shown to the public. Visible only to production accounts we have approved by hand, and to our team. Scans are kept archived and made available when a production asks to see one. |
Photos and 3D scans capture everything visible in the room. Before any photos or scan, please remove or cover mail, documents, family photos, medication, valuables, and anything that shows personal details or security systems. You can find more in the Property Owner Agreement.
6. Who we share it with
- Approved productions, as described in section 5.
- Service providers that help us run the site, such as web hosting, email, analytics, security, and 3D scan hosting. They may use your information only to provide services to us.
- Professional advisors such as lawyers and accountants.
- Authorities, when the law requires it or to protect rights and safety.
- A buyer or successor, if our business is sold or reorganised, under the same privacy commitments.
- Anyone else, only with your consent.
7. Where it is stored
Our service providers may store or process information in Canada, the United States or other countries. In those places, information may be accessible to courts, law enforcement and other authorities under local laws.
8. How long we keep it
We keep personal information only as long as we need it for the purposes above or as the law requires. In general, account information is kept while your account is active. Listing information and 3D scans are kept while your property is listed with us. After that we delete or anonymise the information, unless we must keep it for legal or accounting reasons.
9. How we protect it
We use safeguards that suit the sensitivity of the information: encrypted connections (HTTPS), restricted access for our team, hand-approved production accounts, and role-based access to 3D scans. No system is completely secure. If a breach creates a real risk of significant harm, we will notify affected people and the Privacy Commissioner of Canada as the law requires.
10. Your rights and choices
You can ask us to:
- tell you what personal information we hold about you and how we use it;
- correct information that is wrong or out of date;
- delete your information or close your account;
- remove your listing or your 3D scan;
- stop sending you marketing emails (you can also use the unsubscribe link in any email).
Email eric@premierepg.ca. We may need to confirm your identity first. We aim to respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner of Canada.
11. If you live in Quebec
Quebec law may give you additional rights, such as receiving your computerised personal information in a commonly used format, and asking us to stop sharing or de-index information about you. Our Privacy Officer is the person responsible for the protection of personal information at The Scene Scout. Contact them at eric@premierepg.ca.
12. Children
The Scene Scout is for adults and is not directed at children. We do not knowingly collect personal information from anyone under 18.
13. Links to other sites
The site may link to other websites. We are not responsible for their privacy practices, so please read their policies.
14. Changes to this policy
We may update this policy from time to time. We’ll change the date at the top, and for important changes we’ll give you notice, for example by email or a message on the site.
15. Contact
Privacy Officer, Premiere Production Group Ltd.
1220 Corporate Dr., Burlington, Ontario, Canada
eric@premierepg.ca